Frequently Asked Questions

Our available payment method as of the moment is Gcash.

We don’t charge extra fees for online payments.

Shipping fees are based on the delivery address and package weight. The exact cost is shown at checkout.

Yes, we offer free shipping on orders over P3,000.00 within the Philippines.

Once your order is shipped, we’ll email you a tracking number. Use this on this link: https://www.jtexpress.ph/trajectoryQuery?flag=1

Yes, if the order hasn’t shipped yet. Contact customer service immediately with your new address.

Contact our customer service immediately. We’ll work with the shipping company to resolve the issue.

Standard shipping typically takes 3-5 business days, while express shipping is 1-2 business days.