How can I make a payment on your website?
Our available payment method as of the moment is Gcash.
Are there any additional fees for online payments?
We don’t charge extra fees for online payments.
How is the shipping fee calculated?
Shipping fees are based on the delivery address and package weight. The exact cost is shown at checkout.
Do you offer free shipping?
Yes, we offer free shipping on orders over P3,000.00 within the Philippines.
How can I track my order?
Once your order is shipped, we’ll email you a tracking number. Use this on this link: https://www.jtexpress.ph/trajectoryQuery?flag=1
Can I change my delivery address after placing an order?
Yes, if the order hasn’t shipped yet. Contact customer service immediately with your new address.
What should I do if my package is lost or damaged?
Contact our customer service immediately. We’ll work with the shipping company to resolve the issue.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days, while express shipping is 1-2 business days.

