Returns and Exchange Policy
Thank you for shopping with us! We strive to provide you with the best products and service. Please review our returns and exchange policy below:
General Policy
- Returns: We do not accept returns on any items. Please ensure that you review your order carefully before completing your purchase.
- Exchanges: We offer exchanges for items received in the wrong size, or if they are defective or incorrect. If you receive an item that falls into one of these categories, please contact us within 7 days of receiving your order to initiate an exchange.
Exchange Process
- Contact Us: Reach out to our customer service team at info@bellamomph.com or any of our social media platform within 7 days of receiving your item. Please provide your order number and details about the issue.
- Approval: Once your exchange request is approved, we will provide you with instructions on how to return the incorrect or defective item.
- Shipping: Ship the item back to us in its original packaging, unworn and unwashed, with all tags intact. Please note that the customer is responsible for return shipping costs, unless the item was received in a defective condition or was incorrect.
- Replacement: After we receive the item and confirm its condition, we will send you the correct size or a replacement item at no additional cost.
Intimate Apparel Policy (Bras, Underwear, etc.)
Due to hygiene reasons, we do not accept returns or exchanges on intimate apparel (e.g., bras, underwear, nursing bras). Please ensure that you select the correct size and style before placing your order. If you need assistance with sizing, our customer service team is here to help.
Non-Exchangable Items
- Custom or personalized items
- Sale items or items purchased with a discount code (unless they are defective)
We appreciate your understanding and cooperation with our policies, which are in place to ensure the health and safety of all our customers. If you have any questions or concerns, please don’t hesitate to contact our customer service team at info@bellamomph.com or any of our social media platform. We are here to help and ensure you have a positive shopping experience with us!